Support and grow existing telecom business. Sales and product support/development to existing and potential customers.
Strong PC skills, excellent verbal and written communication, ability to build effective working relationships with varied range of clients, strong ability to work independently. Bachelor's degree required.
Friendly, professional working environment in Belmont, Waverly Square (MA). Twenty minutes by bus from Harvard Square, five minutes by commuter rail from Porter Square, five minutes from Rt2/128.
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MARKETING/SALES Assistant Manager
We are seeking a marketing professional to manage activities in support of telecom-related products resulting in increased customer acquisition and increased sales. You will develop and implement the strategic marketing plans and stay abreast of changes in the marketing environment to best serve the growth of our business. You will be responsible for overseeing many aspects of marketing such as online content, optimization, advertising, enhance user experiences, and maximize the return of marketing investments.
COLLEGE GRADUATES ARE WELCOME!
We are looking for an enthusiastic, detail-oriented, hardworking professional with excellent communication skills to successfully perform marketing activities.
Coordination and development of wholesale and retail telecom service products for customer acquisition and retention
Plan and implement marketing programs and promotions supporting the sale of telecom products through direct sales and the internet
Product strategy definition, product roadmap development, requirements and pricing analysis
Sales and product development to existing and potential customers
Management of search engine marketing and natural search optimization initiatives
Conduct competitive research, search engine optimization, pay per click advertising and paid inclusion management
Writing creative copy for use in the media campaign ads, develop relevant keyword sets for advertising campaigns
Lead ongoing management of email marketing to support internal clients, track progress and outcomes of campaigns
Detailed reporting and analysis of online marketing creating recommendations towards the achievement of campaign strategy
Planning, executing, monitoring progress and tracking ad spending and reporting on marketing campaigns
Develop new content and update content as needed
Ensure the web sites design and content meets optimization requirements and standards, execute web analysis/ usability
Developing and maintaining campaigns within various paid inclusion and shopping engine programs
Strategic planning and analysis to determine the most profitable mixture of paid/free media/inclusion expenditures
Strong ability to build effective working relationships with varies ranges of clients
Collect data, analysis, product costing, sales and market/consumer research
Continuous promotion of company products and services. Selling to diverse markets, supplying periodic industry reviews in relation to customer needs, pricing strategies and competitive products
Be able to communicate clearly and professionally with contacts within the customer base and prospects
Work to prioritize customer needs and those requirements necessary to meet competitive demands
Develop and execute sales promotions via direct sales, web sites, email and direct mail
Marketing products to prospective clients, solidifying the sale and providing after sale service to ensure customer satisfaction and repeat/renewal sales
Expected to achieve monthly sales quota and customer retention goals and provide reports on activity
2+ years professional experience
Background in SEO/SEM, online marketing and web sites management environment preferred but not required
Solid understanding of online marketing best practices
Must have excellent attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
Ability to show a quality portfolio in the areas of internet search engine and other related projects
Excellent understanding of web design, usability and user centered content development
Excellent understanding of internet marketing concepts, online marketing practices, internet marketing process
Historical track record of achieving results is a must
Strong analytical and optimization skills with a focus on ROI
Strong collaboration, communication and influencing skills
Customer orientation is critical
Computer skills including proficiency with Microsoft Office
General understanding of HTML required, however, this position is not a Web development
Comfortable with technology and experience with online applications
Excellent writing and communication skills of the English language, demonstrated expertise in writing for the web
Bachelors Degree and two years experience or an equivalent combination of education and experience in the marketing field
We offer a competitive base salary commensurate with experience, a generous benefits package, a bonus program, and an enthusiastic and rewarding business culture. Sales commissions provide excellent earnings potential! Enthusiastic college graduates are welcome.
BILINGUAL ENGLISH-RUSSIAN CUSTOMER SERVICE REPRESENTATIVE, HELP DESK
Provide responsive and competent support to customers in the areas of telecom product features and use. Apply knowledge of all
company products and features as well as a capability to troubleshoot and problem solve all types of issues. Perform other duties as assigned.
Responsible for answering incoming calls from consumers to provide support and product benefit information for telecom products and services
The ability to make effective telephone assessments is essential as are listening, problem solving and coaching skills
Communicate with customers to provide troubleshooting support relative to product features and comparison with competition
Enter credit memos and orders for customers
Issue and track work orders via telephone
Create reports and documents requiring resolution
Document suggestions for departmental changes and additions to policies and procedures
Maintain a high level of professionalism at all times
Perform other duties as assigned
Associate/Bachelor degree or Customer Service background
HS will be considered with 1-2 years customer service experience
Bilingual English/Russian skills, knowledge of additional languages is a plus
Computer proficiency required
Must be a self-starter, highly motivated individual with excellent interpersonal, oral, and written communication skills
Demonstrated strong ability to learn, understand and analyze, to research and resolve problems
Can represent our products with professionalism and a commitment to excellent service
Attention to detail and good follow through ability is desired